This page will answer frequently asked questions about the Safety and Security Rebate.
If you cannot find the answer to your question, it is recommended that you call the WA Seniors Card Centre on 1800 671 233 or email info@seniorscard.wa.gov.au to clarify your enquiry before purchasing an eligible item.
For further details please read the full Terms and Conditions for the Safety and Security Rebate.
A: No, the Safety and Security Rebate is only available for purchases made on or after 22 August 2021.
A: No, in this situation, eligibility to claim the Safety and Security Rebate is based on the completion date of the installation. This must be after 22 August 2021.
A: Yes, you can apply for the Safety and Security Rebate again.
A: Yes, eligible items must be purchased, installed and paid in full before the claim is made.
A: No, the eligible household has already made a claim.
A: No, you will receive up to the maximum amount. If the item or installation service purchase is less than the maximum rebate amount, you will be given a rebate to the equivalent figure you paid. Please note some eligible items have a minimum purchase value amount.
A: Yes, you can claim the cost of repairing an existing eligible item if that is the best solution for your needs. The claim limit is the same amount allowed for each eligible item under the Terms and Conditions. Please do your homework to ensure that repairing your item is the best option before engaging a licenced tradesperson to perform the repair.
A: Yes, you can conduct DIY except for where there is a connection to mains power, such as a mains-powered smoke alarm or Residual Current Device. Only a licenced Electrical Contractor can perform these tasks. If you engage a tradesperson to install an item, please ensure they hold the relevant licence to conduct the installation as required under the law.
A: Yes, you can make a claim. Please note that it is your responsibility to obtain all necessary approvals from the landlord or strata company prior to installing any eligible item. As a reminder, the landlord must provide you with a minimum level of security as required under the Residential Tenancies Regulations 1989. More information can be found here.
A: No, ongoing fees for monitoring or subscription are not eligible for the Safety and Security Rebate.
A: The security screen door must comply with Australian Standards AS 5039-2008 to be eligible. As per these standards, once a pet door is installed, the security door will no longer meet Australian Standards and therefore is not an eligible item.
A: Most security sensor lights will come with a plug to connect to a power socket or are battery or solar-operated. These items can be installed as DIY. If the security sensor light requires a connection to mains power, a licenced Electrical Contractor will be required to install the security sensor light.
A: You can only claim a battery-powered smoke alarm if mains power is not connected to your dwelling or if there is no space to allow for mains power to connect to the smoke alarm and there is no alternative location. The use of battery-powered smoke alarms must have a non-removable 10-year life battery. Clarification of your building circumstances will be required before your claim is approved for payment.
A: You must ensure the retailer you are purchasing from has an Australian Business Number (ABN) and that the item complies with Australian Standards where applicable. When purchasing off websites such as eBay or Amazon, please note that the seller is a separate vendor and may not hold an ABN. Therefore, please exercise caution when buying online. If you are unsure, please get in touch with our office on 1800 671 233 to clarify before you purchase online.
A: If you are concerned that the item you are purchasing may not be eligible, please call us on 1800 671 233 for clarification before you buy the item.
- Option 1: Log In to your WA Seniors Card account and apply. If you do not have an online account, you must register for access first here.
- Option 2: You can download an application form from here to complete. Once completed, you can post the application form with a copy of the tax receipt or email a scanned copy to info@seniorscard.wa.gov.au
- Option 3: Call the WA Seniors Card Centre on 1800 671 233 or email info@seniorscard.wa.gov.au to request an application form to be posted or emailed to you.
- Option 4: Visit the WA Seniors Card Centre at 140 William Street, Perth.
- Option 5: Visit any Department of Communities customer service counter.
- Option 6: Visit ServiceWA Bunbury at 24 Wellington Street, Bunbury.